2005 Service Center Survey

Introduction

An important part of the Business Transformation Program is the consolidation of 26 existing Service Centers into a more cost-effective and efficient system. This survey asks you to rate the importance of various services performed by Service Centers, and how well you think those services are currently being performed. When the answers from all the recipients are compiled, the data will show where the biggest gaps are between customer expectation and service center performance. This will allow managers of the organizations absorbing many of the Service Center functions (Purchasing, Staff Human Resources, and the Financial Administrative Services Transactions office) to assess current service levels, and decide how to prioritize potential improvements.

All responses are anonymous. The only demographic information requested on the survey is your affiliation with the university (e.g., academic, staff, or student), and which Service Center you currently use.

Results from this survey will be available on the BTP Web site (http://bas.ucsc.edu/btp) in July 2005. Follow-up surveys will be conducted on an annual basis.

Your input is critical to the success of this effort, and is greatly appreciated.

web survey